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Rwanda Travel Standard Operating Procedures (SOP’s)

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Rwanda Travel Standard Operating Procedures (SOP’s)

Rwanda Travel Standard Operating Procedures (SOP’s)

Rwanda Coronavirus Travel Standard Operating Procedures (COVID-19 SOP’s) have been put in place, as this infectious Coronavirus disease appears to be slowing down, and there is hope that a cure will be seen based on the current medical information circulating

COVID-19 – Preventative measures and restrictions

Protective restrictions are in place, including a nationwide curfew from 9 p.m. to 5 a.m. Violation of any of the restrictions could let to you to a fine or detainment

  • Adhere by the instructions of local authorities, including social distancing
  • Practicing Health acts like hand washing

In the course to limit the spread of coronavirus disease (COVID-19), Governments have implemented special entry and exit restrictions and requirements for their territory. While some countries have started to lift some of these restrictions but most remain in place.

Before traveling, confirm if the local authorities of both locations have made any specific measurements related to coronavirus(COVID-19) situation. Take note of your transit points.

These could include:

  • Entry bans for non-residents
  • Exit bans
  • Quarantines of 14 days upon arrival, some in designated facilities or at your own cost
  • Health temperature screenings and certificates to prove adequate travel health insurance
  • Travel Documents to be obtained before you travel
  • Border closures
  • Airport closures
  • Flight suspensions to/from certain destinations
  • Suspensions of other international transportation options

Airlines can also cancel or reduce flights without passing any information. Your travel plans may be as many times disrupted making it difficult for you to travel back home


Monitor the media for the latest information

  • Contact your airline or tour operator to determine if the situation will disrupt your travel plans
  • Contact the nearest foreign diplomatic office for information on destination-specific restrictions

Travelers are encouraged to get used to the new protocol detailed from the Rwanda Biomedical Centre. We advise visitors to especially note the guidelines including;

  • mask-wearing,
  • physical distancing,
  • hand sanitizing,
  • the negative COVID-19 test result,
  • e-payment, and the requirement to use only authorized transportation from the airport to the designated hotel.


Visitors coming to Rwanda are required to have a COVID-19 test

  • Visitors arriving at the Kigali International Airport, including transit travelers, have to present a negative COVID-19 PCR test result from a certified laboratory taken within 72 hours of departure to Rwanda.
  • A 2nd PCR test will be conducted once the visitor arrives at the designated hotel. These coronavirus tests cost USD 50 plus a USD 10 medical service fee.

  • On arrival at the designated hotel, the visitor will be tested for COVID-19. After the test, they will await the results which will be sent directly to the visitor by SMS or email by the Rwanda
  • Biomedical Centre. If the test result is negative, the guest will continue to checkout. If the test result is positive, the guest will be taken to a medical facility for specialized care.
  • The hotel will have a site manager who will advise on the results within the given period. The Rwanda Development Board reservations team can facilitate the rescheduling of booked permits in case of any issue related to the COVID-19 pandemic in line with the revised booking policy
  • The Government of Rwanda has negotiated special rates at the designated hotels for the waiting period. Should a guest wish to remain in the hotel after receiving a negative test result, they are welcome to extend their stay at the hotel’s regular rates; however, they will be assigned a new room.

General safety guidelines

  • Standard hygiene and sanitizing procedures
  • Special area cleaning procedures
  • Capacity limits and control
  • Physical distancing plans
  • Guest/visitors procedures
  • Staff procedures
  • PPE standard for staff
  • PPE standard for guest/visitors
  • Procedures for staff with symptoms or suspected COVID-19 cases
  • Procedures for guest with symptoms or suspected COVID-19 cases

  • Management encourages the utilization of online reservations and dematerialized procedures at check-in whenever possible.
  • All checkout rooms will remain clean and vacant for 48 hours before the next occupant.
  • Sanitization of keys before guest arrival and placing them in premarket new envelopes. This will avoid physical contact with guests
  • Hand sanitation to be provided on arrival.
  • Guest’s body temperature to be taken on arrival.
  • Disinfection, sanitization, and spraying for guest’s luggage are done at the airport and the Hotel’s arrival area.

  • Complimentary amenity kit to be provided upon arrival, and this will include COVID-19 property policies, hand sanitizer, gloves, and mask.
  • Extra blankets, pillows, and quilts will be removed from the rooms and made available to guests on request.
  • Coffee tray amenities will be offered upon request.
  • We will require the guest to leave the room while being sanitized.
  • We will remove all high touch items in the room, such as hair driers, room folder, and guest directory. A QR Code for the mentioned stationery will be provided.
  • Other high touch areas such as light switches, remote controls, thermostats; and telephones will receive extra disinfection.

  • Guests will be advised to schedule the Health Club and Spa facility appointments to ensure social distancing and safety.
  • Staff to wear proper PPE and change gloves after attending to each guest.
  • All equipment and tools must be sanitized immediately after use.

  • Vehicles will have appropriate visible informative signage indicating that they have been cleaned and sanitized. Areas to clean will include and not limited to:
    1. Door handles
    2. Latches
  • Interior leather
  1. Upholstery/vinyl.
  2. Seats and armrest
  3. Controls and steering wheel
  • Carpets /Flooring.

The driver will wear a new set of proper gloves and disposed of after every trip.

  • Staff handling luggage is required to properly wear a new set of gloves before and immediately after handling luggage.
  • Upon arrival at the airport, the driver will coordinate luggage placement in a sanitation staging area where the sanitation and decontamination process will occur optimizing sanitation technologies without damaging luggage.
  • No passenger will be allowed in the driver’s cabin

We are happy to welcome you to National Park (volcanoes national park,Akagera national park and Nyungwe national park), where we assure you safe environment for all staff and guests. Please be aware of the new restrictions in place to protect our visitors, staff and wildlife from the spread of COVID-19

  1. All local tourists visiting National park are expected to test negative 48 hours before the visit. the results should be presented at kinigi reception center
  2. All international tourists are expected to test negative for covid-19 within 72 hours prior to their arrival in Rwanda; and will take a second covid-19 upon arrival at Kigali international airport, prior to visiting National Park.
  3. All quests and staff are expected to ensure the correct use of mask at all times, We recommend the use of surgical face masks while visiting the park
  4. All guest and staff are expected to wash their hands at hand washing stations set up at all entry points
  5. All guests and staff are expected to clean and disinfect their footwear before and after visiting the park
  6. All guests are expected to adhere to social distancing measures at least 1-2 meters. Signage and floor markings will help direct and inform the guests within public spaces.
  7. All guests are expected at adhere to social distancing measures including an unoccupied seat between each passenger in all tourist vehicles as directed by Rwanda utilities regulatory authority (RURA)
  8. Tourists are required to carry hand sanitizers whilst visiting the park
  9. All staff and guests will have their temperature measured at the entrance of park. In case of high temperate (above 37.6), health authorities will be informed via the toll-free number 114 and entrance to the park will not be permitted
  10. All staff operating in National Park are tested every two weeks
  11. Electronic payment through irembo remains the only accepted mode of payment – using debit / credit card or Mobile Money.
  12. Tourists are required to fill out and sign guest registration and indemnity forms,and submit the forms electronically to the park
  13. All person are expected to maintain a distance of at least 10 (ten) meters at all time while visiting National Park

World health organization declared COVID -19 outbreak as a public health emergency of international concern

In response, the government of Rwanda has established a committee lead by the office of prime minister in touch with among others including;

  1. Ministries Of Health
  2. Local Government
  • Security Organs

To strengthen the preparedness of the country. increased surveillance measures at all points of entry using-tech equipment and medics to screen and check travel histories of all visitors have been intensified

RDB also recognizes that under the current global environment, some tourists may find it necessary to reschedule their travel plans and restrict international travel. as a result, cancellation/postponement rules are hereby revised as follows:

  • Removal of the 7-day notice period before the visit date, for tourists to postpone their park permits (Subject to submission of official documentation and availability)
  • Removal of the 30-day requirement before visit date tour operators to have submitted the final payment for reserved permits (subject to the submission of official documentation and availability)
  • Tourists who purchased low season discounted permits for mountain gorilla trekking are free to postpone and consume them anytime within 2 years. (subject to availability).
  • MICE (Meetings, Incentives, Conferences & Events) tourist who purchased permits for mountain gorilla trekking are free to postpone and consume them anytime within 2 years (subject to availability)

Tourists will not be required to test again before visiting a national park, however, we advise visitors to schedule their visit to national parks for primate related activities at the beginning of their itinerary. Visitors are required, however, to take a final COVID-19 test before departing Rwanda.

Visitors who test positive for COVID-19 can either be evacuated in line with medical evacuation protocols or seek treatment at a designated treatment center in Rwanda at their own cost.


Guests waiting for their results at designated hotels are required to remain in isolation. They are welcome to use electronic devices while at the hotel but must respect the privacy of other guests at all times.

A Meet and Greet service is available for tourists who have pre-booked this option as part of a tour package. The service will be coordinated between the private tour operator and Akagera Aviation.

the vehicles authorized to transport visitors to their designated hotel have permission to move during the curfew hours

General safety measurements

To ensure the health and well-being of all passengers, a range of measures have been put in place, including:

  • Wearing of masks at all times for everyone
  • Readily available hand sanitizers
  • Physical distancing markings
  • Regular and thorough disinfecting of the airport and equipment

Kigali International Airport staff have been trained on Infection Prevention, and Control measures and comprehensive guidelines are in place to ensure safe operations. These measures are based on the Public Health Corridor approved by the International Civil Aviation Organization in collaboration with the International Air Transport Association and the World Health Organization.

  • Visitors to Rwanda will be required to take a COVID-19 test within 72 hours before departure. Guests will be facilitated to take this final test in popular tourist locations including Musanze, Nyagatare, Nyamasheke, Rwamagana, and Rubavu.
  • Visitors can be tested in Kigali at Amahoro Stadium “Petit Stade” in Remera and the Rwanda Biomedical Centre Gikondo Branch at the Office of Vaccination Programme on KK 6 Ave. The cost of the test is USD 50
  • Passengers are advised to arrive at the Kigali International Airport at least three hours before their flight.

NOTE: The above guidelines can be reviewed and changed from time to time by the Government of Uganda and the Ministry of Health in Uganda .

By |August 25th, 2020|Categories: Blog|
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